PASSENGER AID DEPARTMENT
INTRODUCTION:
The Passenger Aid Department is a specialized unit under ECIA, dedicated to providing comprehensive support services to passengers in need across Africa. Our mission is to ensure safe, secure, and dignified travel experiences for all.
MISSION STATEMENT:
The Passenger Aid Department provides compassionate support and care to passengers in need, ensuring safe and dignified travel experiences for all, across Africa and beyond.
OPERATIONAL GOAL:
We proactively support passenger safety through pre-departure checks and data collection at bus terminals and train stations, enabling swift response and support in emergencies.
OBJECTIVES:
Provide disability welfare services and accessibility support.
Offer travel document assistance and guidance.
Assist passengers with medical emergencies and hospital arrangements.
Help locate family members or friends in case of separation.
Provide emergency response and staff support.
Facilitate communication with family members or authorities when needed.
TARGET AREAS:
AIRPORTS
BUS STATIONS
TRAIN STATIONS
BORDER CROSSINGS
PARTNERSHIPS:
Collaborate with security agencies, transportation providers, and healthcare institutions.
Partner with local organizations to enhance services and reach.
IMPLEMENTATION PLAN:
Establish Passenger Aid Department under ECIA.
Establish partnerships with key shareholders.
Recruit and train train stuff/volunteers.
Launch services in key transportation hubs.
Develop a mobile app for real-time passenger monitoring and support staff.
MANDATE:
Assist in preventing road accidents and minimizing suicide and fire outbreaks through education.
Remove piled-up firewood and sand along roads that may contribute to accidents.
Educate the public on the need for prisoners' welfare and helping them acquire employable skills.
Advise road and vehicle organizations on aspects of safe use of vehicles and help identify victims in emergencies.
Grants and donations from organizations and individuals.
Potential partnerships with transportation companies and service providers.
MOTTO: AID IN MOTION, CARE IN ACTION : PRECAUTION BEFORE ACTIONS
EMERGENCY RESPONSE AND VICTIM IDENTIFICATION DEPARTMENT
OBJECTIVE:
Provide swift, compassionate, and professional response to emergencies, ensuring accurate identification and support for victims and their families.
KEY FUNCTIONS:
Emergency Response
Victim Identification
Family Support
Data Management
Operational Standards
Training and Capacity Building
PRISONER WELFARE AND SKILLS TRAINING DEPARTMENT
MISSION:
To enhance the welfare and rehabilitation of prisoners through skills training and support, promoting reintegration into society.
OBJECTIVES:
Provide vocational training and skills development programs for prisoners.
Support prisoners' welfare and access to healthcare services.
Facilitate reintegration into society upon release.
Collaborate with stakeholders to promote prisoner rehabilitation.
ROAD HAZARD MITIGATION AND COMMUNITY DEPARTMENT
OBJECTIVE:
"Community Hazard Watch & Response Program"
Empower communities to identify and mitigate road hazards, enhance fire safety, and respond effectively to emergencies.
KEY COMPONENTS:
Hazard Identification & Removal
Fire Safety & Prevention Training
Community Response Teams
Collaboration & Partnerships
IMPLENTATION PLAN:
Identify pilot communities
Train community volunteers and firefighters
Launch hazard identification & removal drives
Conduct regular drills and evaluations